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概要
I am an enthusiastic person with good working background as i have worked with couple of multinational organizations in their customer support departments.
工作经历
Chat support executive
As a Social Media Customer Service Representative my job is to provide customer support and engagement through various social media platforms, and perform following duties.
1: Monitoring and managing social media channels (Facebook, Twitter, Instagram,etc.) to respond to customer inquiries, comments, and complaints in a timely and professional manner.
2: Escalate complex or unresolved issues to the appropriate internal teams and follow up until a resolution is achieved.
3: Work closely with other customer service team members to ensure a seamless and cohesive customer support strategy across all channels.
Data Research
Back end Support Executive
CCR
Customers care representative at Mobilink
